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Hi pals, I'm struggling with this problem: Error code: 9 Error code: 1 import template not found external reader not found photos are attached below so you can see better what i mean. I'm trying to install educational version of HyperWorks pack 2019. It's seems to working at all but i don't know to trust it. I can import model and do some changes, I can add mesh and so on but i don't know if there would be any limitation in further actions. I plan to make some linear static simulations with mixed elements and I plan to optimize my design with Free-shape optimization. There were several issues like inability to import models or even open models, almost everything was gray but it seems that reinstall helped for this in some way. Please help me! The things i tried is: reinstalling with removing everything from PC reinstalling to another partition adding environmental variable moving license file to correct folder license file is not empty turning off antivirus I open through start appplications - desktop applications doesn't seems to create at all, there is only HyperView Player 2019 on desktop. PC configuration: AMD R9 280x 16GB RAM x64 win 8.1 i5 4690k so i think there would be everything fine
I have got a new license after verifying the Ethernet address. Now they match but still the error is on. The error: Altair License Manager: License error Feature(s): GlobalZoneAM, HyperWorks, HWAutomate Error Code: 9 Error Description: Feature not found Feature: Automate Error Code: 9 Error Description: [LOCAL] C:\Program Files\Altair\2017.2-edu\security\altair_lic.dat - (Err: 9) Feature not found License Path: C:/Program Files/Altair/2017.2-edu/security/altair_lic.dat;C:\Program Files\Altair\2017.2-edu\security\altair_lic.dat The file is located in the security folder and I unhid the extensions and there is no .dat.dat (see attached) The Ethernet addresses are matching (see attached) old license is with Ethernet adapter Ethernet 2 (picked by your Altair host ID tool) and it gave the same error. (see attached) New License is with Wireless LAN adapter Wi-Fi and it gives me the same error. (see attached) Network Address is not present (someone said in forum so I checked it - see attached) I tried everything in the forum. Can you please provide me a solution? cmd.txt altair_lic.dat altair_lic_old.dat