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license does not work

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Hi, I'm a student at the University of L'Aquila.
I downloaded the student version in March 2019. After a few weeks of use I uninstalled and now installing it again gives me this error when opening hyperworks: "Licensing initialization failed". can you help me?

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Download and install HyperWorks from the link provided in the mail. Set up the license afresh 


Copy the license file to a location that does not change and set an environment variable pointing to that location.

The variable name is ALTAIR_LICENSE_PATH and specify the path of the license file.

To set an environment variable:
In Windows 10, Go to Settings -> System -> About -> System Info -> Advanced System Settings.
Click the Environment Variables button, and add a new User or System level environment variable with the New button. Add the variable name as ALTAIR_LICENSE_PATH, click Browse File…, browse to the location that the license is stored and select it



If the error still persists, send us the screenshot the error

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