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Access to Ktex zip file

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Hi dears,

 

I have HYPERWORK package installed in my PC ( with research license). How can I access Ktex zip file containing *.tcl or *.tbc? 

the license includes access to Ktex as well.  

 

Thank you in advance,

Cna


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Dear Cna,

 

Normally, the KTex zip file can be downloaded on Altair Partner Alliance portal. If it is enabled in your license file and you can not download it, there might be a problem on your Altair Partner Alliance account. Let me know if you still have some trouble, I will reach Altair technical service.

Best regards,
Edouard Ferry

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Dear Mr Edouard,

 

I appreciate your time. I double checked Altair partner alliance software packages page and could not find Ktex available.

 

Actually I am able to download other package of software like Hyperworks with my account. So, it is less likely to be the problem.

 

Many thanks for your assistance,

Cna 

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Dear Edouard, 

 

just for update: you were right and the problem was because my account. 

 

Thank you you again for your kind assistance,

 

best regards,

Cna

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