Cnaaaaa 1 Report post Posted May 26, 2019 Hi dears, I have HYPERWORK package installed in my PC ( with research license). How can I access Ktex zip file containing *.tcl or *.tbc? the license includes access to Ktex as well. Thank you in advance, Cna Share this post Link to post Share on other sites
Edouard Ferry 2 Report post Posted May 27, 2019 Dear Cna, Normally, the KTex zip file can be downloaded on Altair Partner Alliance portal. If it is enabled in your license file and you can not download it, there might be a problem on your Altair Partner Alliance account. Let me know if you still have some trouble, I will reach Altair technical service. Best regards, Edouard Ferry Share this post Link to post Share on other sites
Cnaaaaa 1 Report post Posted May 29, 2019 Dear Mr Edouard, I appreciate your time. I double checked Altair partner alliance software packages page and could not find Ktex available. Actually I am able to download other package of software like Hyperworks with my account. So, it is less likely to be the problem. Many thanks for your assistance, Cna Share this post Link to post Share on other sites
Cnaaaaa 1 Report post Posted June 1, 2019 Dear Edouard, just for update: you were right and the problem was because my account. Thank you you again for your kind assistance, best regards, Cna Share this post Link to post Share on other sites
