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Adit Agarwal

License error in MotionSolve

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Hi Adit Agarwal

 

Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

 

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

 

When you open the license file in a text editor you will see an Ethernet address there in a line that says "ETHERNET =

         

The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

 

Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection or Ethernet adapter Ethernet

 

The listed physical address under Ethernet adapter local area connection or Ethernet adapter Ethernet should be used to generate the license file

Check whether the Host-id of your system matches with the generated license file.

 

 if the Host-id does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

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