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tysonkphillips

License Errors

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Hi there.  I installed Inspire recently (student edition - from the email I received with the license) and followed the steps to setting the PATH in the environment variables.  When I start Inspire, I get the following errors in the log:

 

Trying activate features...

Activate required features

System Error during checking out: Altair Hosted HyperWorks Units: License error

 

Feature: Inspire

Error Code: 1

Error Description:

Invalid config file

 

System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAM, HyperWorks, HWInspire

Error Code: 15

Error Description:

[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

 

Feature: Inspire

Error Code: 15

Error Description:

[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

 

License Path: C:\Users\tyson\Documents\Altair

 

System Error during checking out: Altair License Manager: License error

 

Feature(s): GlobalZoneAM, HyperWorksEDU

Error Code: 15

Error Description:

[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

 

Feature: HyperWorksEDU

Error Code: 15

Error Description:

[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server

 

License Path: C:\Users\tyson\Documents\Altair

 

Failed to activate

 

I discovered that I applied with the wrong Ethernet ID (I used IP address instead of MAC address for my Wi-fi LAN).  I tried changing the values for the ETHERNET in the license file, but it still doesn't work.  Do I have to apply for a new license file?

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