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Gabriele Borsato


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I got a student licence and I successfully installed HyperMesh, however when I open it, the following license error (9) comes up:

 (When I close the error message, Hypermesh closes)


Altair License Manager: License error


Feature(s): GlobalZoneEU, HyperWorks, HWHyperMesh

Error Code: 9

Error Description:

Feature not found


Feature: HyperMesh

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2019\security\altair_lic.dat - (Err: 9) Feature not found


License Path: C:/Program Files/Altair/2019/security/altair_lic.dat;C:\Program Files\Altair\2019\security\altair_lic.dat



I checked that in the security folder, the licence’s name is altair_lic.dat  and not altair_lic.dat.dat.


Then I checked the host ID in the LICENSE that is: 24FD529325ED

From the command window, it seems that this is the LAN ID, while the Ethernet ID is this one: 08626613CBCD.


Is this one the problem? Or not? 


Thank you



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