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Acusolve Is Not Running

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Dear Altair Support Team,

 

This is a very new problem I am facing in acusolve and have hardly seen it over the years.

 

My entire Altair 2019 software suites are starting fine except Acuconsole. It opens up but do not shows the GUI instead a black screen appears. All other tools associated with Acuconsole like probe, cmdprompt,fieldview, job launcher are opening up and working. 

 

I have updated my graphics card, installed all the versions 17,18 and 19 but the problem remains same. 

 

Please help.

 

image.png.d3898fb13359bd47885a8eace32fd26c.png

 

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Have you been using multiple screens (a second/extended monitor) recently, but now only a single monitor?  Perhaps the GUI is opening on that 'second' monitor.
https://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/

 

If that is not the issue, try opening the AcuSolve Command Prompt, and try this:

acuConsole  -ets

to see if any useful error/warning messages are given.

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I have tried right clicking on toolbar and clicked on "Show Open Windows" it worked. 

 

Thank you for the useful information and quick support. 

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